Jul 28
The science of AOL
Posted on Friday, July 28, 2006 in Uncategorized
This guy got a PDF of AOL’s customer retention manual. Man are these guys well trained in giving you what you don’t want.
http://consumerist.com/consumer/exclusive/aol-retention-manual-revealed-188005.php
Bring on the comments
Friday, July 28 6:47 am
ah, one of many reasons i don’t work in the public sector.
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